Refund terms depend on where your booking is in the process.
Refund handling depends on approval and payment state.
This page explains the high-level refund logic around requests, approvals, payments, and operational disruption.
Before approval
If your request has not been approved and no payment has been collected, you are not yet booked and no refund is due.
After payment
If the operator has approved the request and payment has been accepted, any refund outcome depends on route status, operator terms, payment verification state, and non-recoverable costs already incurred.
Route changes and disruption
If plans change for operational reasons, we will explain the next available option clearly: revised itinerary, credit, partial refund review, or cancellation review.
Customer communication
Refund and cancellation details are shared before payment and repeated in booking updates. Contact support for urgent or unusual cases.